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Zeezeezoo

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FAQs

FAQ Topics

ORDERING

I think I am on the wrong version of the site. What site should I be ordering from?

We have two versions of the site. Anyone making a purchase from India should be shopping from Zeezeezoo.in and anyone shopping from anywhere else in the world should be using the Zeezeezoo.com site.

If you are having any trouble with this, please drop us an email at hello@zeezeezoo.com so we can help.

How do I place an order?

We have tried to make this process as easy as possible. If you follow these steps, your order will be Zeezeezooming towards you in no time:

  1. Select the item you want to buy.
  2. Choose the desired size from the drop down and click to add the item to your Shopping Cart.
  3. Once you've finished shopping, click on the Shopping Cart button.
  4. If you're a new Zeezeezoo customer, you'll need to register your details. Registering makes it super easy to place orders in the future. The online instructions will guide you through the registration process. You have the option to continue without registering, but you will still need to input your personal details.
  5. Once you are logged in as either a new or existing customer, or have entered all relevant information, you proceed to Payment.
  6. Enter your payment details and click Confirm Order.
  7. You will then see a confirmation message stating that your order has been placed and is being processed. A subsequent email confirmation will be sent to your registered email address.

Can I make an overseas order?

Yes, of course! In today’s world, it is very likely that you don’t live in the same city as your sister or same country as your best friend. That shouldn’t stop you from being able to send their babies nice pressies!

Just make sure you enter the appropriate billing and shipping addresses. 

And please note, product pricing will be billing address based, while delivery charges are set based on your shipping location.

My baby is chubby! How should I decide what size to order?

The material is pretty stretchy, so fit shouldn't be too much of an issue, but please refer to our size charts to get estimated measurements. You'll find a link on the product pages. And you can also find it by clicking here.

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SHIPPING AND DELIVERY

Do I have to pay shipping charges?

For international shipments, there will be a flat shipping fee of $10. However, as a little bonus, we will waive this shipping charge if your purchase is above $50 (HINT: get your friends together!). 

If you are buying a gift and having it shipped to someone who lives in India, shipping will be free on purchases over $10. 

By when will I receive the ordered products?

You will receive an order receipt and product delivery information email as soon as the order is placed. Although it is likely to come sooner, please allow 7-9 working days for international deliveries. We are super excited for your products to get to you, so don’t worry - we will get them there as soon as we can!

How do I know whether the product can be delivered to my country?

Zeezeezoo is geared up to get our exciting new products in the hands of customers pretty much wherever they are. If, in the small chance you are located outside of these areas, you will receive an email from our team with next steps.

Why have I received only a part of my order?

Depending on what you have ordered, various products may have their own delivery duration. Please note that if you have ordered multiple items, the entire order may not be delivered together, but will be delivered as soon as possible.

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ORDER TRACKING

How do I know if my order has been placed successfully?

Within a few minutes of successfully placing your order, you will receive an email confirmation from Zeezeezoo, hurrah! This email will include all the important details related to your order. Please do not delete this email, as it acts as an order receipt.

How do I know if my order has shipped?

Keep an eye out in your inbox (and make sure you’ve saved our email address so it isn’t treated like spam!). An email will be send to you as soon as your order has been shipped.

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RETURN POLICY:

Can I change my order?

If you realise that you need to change something after you have already placed your order, quickly get in touch with us so our customer care team can help put things right!
Email us anytime: help@zeezeezoo.com

Can I cancel my order?

It is not possible to cancel an order once the payment is made and order has been processed. However, please get in touch with our Customer Service team within 24 hours of placing the order with your order number to make a cancellation. If your order hasn’t been processed, it can be cancelled and refunded immediately. Otherwise you will need to accept the shipment and make a return.
Email us anytime: help@zeezeezoo.com

What is the process to make a return?

We want you to love what you ordered! If you are not completely satisfied with your order you may return or exchange any unused or defective merchandise within 30 days. Returns made within 30 days (of the date the shipment was received) will be refunded to the original form of payment.  After 30 days, Zeezeezoo cannot accept returns for any reason other than a major manufacturing defect.  Items purchased on sale are final sale, and are not eligible for refunds.

To complete your return, we require a receipt or proof of purchase.

In order to proceed with a return to Zeezeezoo please email help@zeezeezoo.com noting your order number. For returns, customers will need to cover the return shipping cost, however we will mail you out a replacement item free of charge.

If the return is being made due to an error on our part, we will reimburse the return shipping cost, of course.

After your return is received, it will be inspected. Once approved as an eligible return by our Quality Assurance Team, we will send you an email to notify you of the received item(s). If processing an exchange, you will receive confirmation of shipment and tracking. If issuing a refund, you will be notified once processed.  Please note that refunds can take up to 10 business days to process, from the date we receive your package.

Are there any restrictions on returning a product?

If, within 30 days of receiving your Zeezeezoo order, you realise that you aren’t happy for whatever reason: size, design, style, color, fit, you can return our products.

Secondly, although we have various quality control measures in place, if the product is damaged, and we will speedily make sure this issue is resolved and that you receive a perfect replacement. Again, this must be within 30 days of receiving your shipment.

For any feedback, positive or negative, we would ask you to inform us so we can fix/change/improve anything that isn’t working!
Email us anytime: help@zeezeezoo.com

When can I return the product?

Please get in touch with us within 30 days from the date of receiving your shipment in order to make a return.

What is the Return Policy for any sale products?

Zeezeezoo does not offer refunds or replacements on any sale items.

When will I get my refund on a returned item?

Once your order has been returned and passes the inspection, we will begin the refund process. Please note that depending on when you have cancelled the order, and the payment method you have used, it may take upto a week for the money to make its way back to your account.

Please find more information on the Returns Page.

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    Miscellaneous

    I love the collection thus far. When will the next collection be launching?

    Glad you are liking it! Stay tuned, as we are launching new products almost every month! Follow our social media pages (@ZeezeezooWorld), and sign up for emails to stay updated on new launches and special offers! 

    My son/daughter is 6 years old. Will you be launching your apparel in bigger sizes?

    At the moment, the collection includes sizing up to 4 years. There aren't any current plans to launch the apparel in bigger sizes, but sign up for emails and we will let you know when that changes! 

    What is the benefit of going organic?

    Without trying to sound preachy, we want to do good. And the simple fact is that choosing organic benefits the entire system: the workers, the environment, and our children.

    With no chemicals involved, it really is the very purest fabric to be against your little ones sensitive skin. Would you want it any other way?

    Wash care: is there anything I need to be careful about?

    Like most cottons, gentle washing preserves color and fibers longer. We recommend machine wash cold with like colors in a gentle cycle. Non-chlorine bleach when needed. Tumble dry low and remove promptly to avoid wrinkling. Warm iron if needed.

    I have noticed the pricing changing slightly from day to day. Why is this?

    This affects any customer that is on the International site and isn't shopping in US Dollars.

    Although it may seem strange, the platform we are using, Shopify, doesn't allow for us to set pricing in different currencies. It takes the base price (which for the international site is set in USD) and converts it into your local currency based on the current exchange rate. Sorry if this is confusing!

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    Stay in the Loop!

    Please leave us your email so we can keep you updated with our news, sales and other fun.